5. Organisation level impact
As all activities pertaining training and education within an organisation, are of extreme importance, the impact they yield should be measured. At an organisational level, the data collected should be distinct into the following categories (non-exhaustive list):
Organisation level i.e. how well has the performance of the actual training been
Department level: the performance of the department on dealing with the target groups on the specific topic at hand. One indicator can be the number of complaints received or the number of immigrants served
Staff level: satisfaction ratio of employees in completing work activities and motivation in serving target group members.
Preparation by organisation:
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