© 2019 By Q-SER consortium

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5. Organisation level impact

As all activities pertaining training and education within an organisation, are of extreme importance, the impact they yield should be measured. At an organisational level, the data collected should be distinct into the following categories (non-exhaustive list):


  • Organisation level i.e. how well has the performance of the actual training been

  • Department level: the performance of the department on dealing with the target groups on the specific topic at hand. One indicator can be the number of complaints received or the number of immigrants served

  • Staff level: satisfaction ratio of employees in completing work activities and motivation in serving target group members.


Preparation by organisation:

1. Set up monitoring aspects for impact

2. Impact review table design

3. Design reporting templates for organisation and department level impact

Download manual for step 5